Returns

If you receive a damaged product, it must be reported to us by e-mail via your registered e-mail ID at(care@buildyourlaser.com) within 48 hours of delivery. Images of the damaged product along with the packaging pictures must be attached.

Guidelines for Returns & Replacement:

You can return your order and seek a replacement for it under the following circumstances:

• The product is damaged/defective
• The product differs from the description on the website
• The wrong item (/Wrong Colour/Wrong Size/Wrong Quantity) has been delivered
• Specific parts/accessories to be included with the product are missing
• Product is out of warranty

Note: In case of an incomplete/damaged order, customers have to share an unboxing video while initiating the return.

Return and Warranty Eligibility

• If you receive a damaged product , it must be reported to us within 48 hours of delivery via yourregistered e-mail ID at(care@buildyourlaser.com). Alternatively, you can reach out to us via our helpline number: +91 7770019663
• The products must be unused incase of new product return policy
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer’s box/packaging, as delivered to you and freight should be paid in return.
• Products marked as “non-returnable” on the product detail page (such as Source, Control card, Machine etc ) cannot be returned

Warranty Eligibility

• If the product is fail under warranty or out of warranty, it must be reported to us via yourregistered e-mail ID at(care@buildyourlaser.com). Alternatively, you can reach out to us via our helpline number: +91 7770010885
• The invoice must be available.
• Products marked as “returnable” on the product detail page (such as source, control card, machine )

Returning a Product

There are 2 ways to return your order:

• As per the availability of our logistics partner, we will send a courier personnel to get the product picked up from your location within 2-3 business days in case of new return. This is not applicable incase of dealers sells.
• In some cases like warranty and out of warranty fail we cannot provide return service, the customer needs to send the product freight paid to us. Once we receive the product, repair will takes its own actual time and it will intimated customer for pickup after repair .

Incase of new product return policy , once the product is sent, the customer needs to share the courier slip (if applicable) along with the following bank details at Care@BuildYourLaser.com

• Account number
• Account holder’s name (Same as registered with BuildYourLaser.com)
• IFSC Code

On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

• Products marked as “non-returnable” on the product detail page (such as electrical cables, switch etc ) cannot be returned
• Products purchased in a flash deals will not be covered under the return policy
• Products sold as a combo can not be returned individually.